We want you to be happy with what you ordered. But we also get that sometimes things just don’t work out.
The basics
Unopened and unused items can be returned within 14 days of delivery for a full refund or exchange — minus any shipping charges. That’s the window, so don’t sit on it too long.
Before you send anything back
Please don’t ship products back to the address on the box. Our returns process works a little differently — we’ll send you a special return label that makes sure your package gets where it needs to go. Just reach out through our website’s contact page and we’ll walk you through it.
What can’t be returned
Items marked “as seen” or final sale are not eligible. And for safety reasons, opened consumable products generally can’t be returned — unless they arrived damaged or defective.
Damaged or wrong item?
If something shows up broken, leaking, or just plain wrong, let us know right away. We’ll sort it out — replacement or refund, your call.
How long refunds take
Once we receive your return and confirm it’s in acceptable condition, we’ll process your refund to the original payment method. Most banks take 5–10 business days to show it on your statement.
Exchanges
Need a different flavor or size? We can do that. Same 14-day window applies.
Bottom line: if something’s off, tell us. We’re reasonable people and we’ll do our best to make it right.